Refund & Dispute Policy

Last updated: 4 August 2026

We supply advertising and social media services rather than physical goods, so there is nothing to return. This policy explains instead when a booking can be cancelled, when money is refunded, and how to raise a problem with a charge. If anything here is unclear, email info@nichesitemedia.com before you book.

1. Cancelling a booking

Once a booking is confirmed we reserve inventory and turn away other advertisers for that slot, so cancellation charges are based on how much notice we receive before the scheduled start or publication date.

• 15 or more days before the scheduled date — cancel at no charge. Any amount already paid is refunded in full.
• 8 to 14 days before — 50% of the booking value is payable. Any balance already paid is refunded.
• 7 days or fewer before — 100% of the booking value is payable and no refund is due, because the slot can no longer be resold.
• After the placement has published or the campaign has started — the booking is non-refundable, except as set out in sections 2 and 3 below.

For monthly retainer services, either party may cancel with 30 days' written notice. The current month is payable in full; no further months are charged.

Cancellation requests must be sent in writing to info@nichesitemedia.com. The date we receive your email is the date used to calculate the charge.

2. When we will refund you

We refund in full, regardless of notice period, where:

• we failed to run a booked placement at all;
• we cancelled or withdrew your placement for our own reasons;
• you were charged in error, charged twice, or charged the wrong amount;
• you were charged for a booking you never confirmed.

Where we materially under-delivered against a specified volume — impressions, sends, placements or deliverables set out in the booking confirmation — you may choose either a make-good placement of equivalent value or a pro-rata refund of the shortfall.

Where a placement ran late or contained an error caused by us, we will agree a fair remedy with you, which may be a partial refund, a discount, or a re-run at no charge.

3. When we will not refund you

To be straightforward about it, we do not refund on the basis of commercial performance. In particular, no refund is due where:

• the placement ran as booked but did not produce the clicks, leads, sales or return you hoped for — we sell placement and delivery, not outcomes;
• you supplied creative, copy or links late, incorrectly, or not at all;
• your landing page, offer or tracking was broken or changed during the campaign;
• you cancelled inside the notice periods in section 1;
• media spend has already been committed to or consumed by a third-party advertising platform on your instruction.

4. How to request a refund

Email info@nichesitemedia.com with your invoice number, the booking reference or campaign name, and a short description of the problem.

• We acknowledge every request within one business day.
• We give you a decision, with our reasoning, within five business days.
• Approved refunds are issued within five to ten business days of approval.

Refunds are made in US dollars to the original payment method. Card refunds usually appear on your statement within 5–10 business days of being issued, depending on your bank. Bank transfer refunds are sent to the account the payment came from. We do not charge a fee to process a refund, but we cannot reimburse currency conversion losses or fees charged by your own bank or card issuer.

Refund requests should be raised within 60 days of the invoice date so that we can investigate properly.

5. Payment disputes and chargebacks

If you believe a charge is wrong, please contact us first. Almost every dispute we see is a misunderstanding about scope or dates, and we can usually resolve it the same day — far faster than a chargeback, which can take your bank several weeks.

If you do raise a chargeback with your card issuer, we will respond to it with the booking confirmation, delivery records and correspondence relating to the charge. We will keep talking to you throughout, and if the charge turns out to be ours to refund, we will refund it whether or not the chargeback succeeds.

If a dispute cannot be settled between us, it is dealt with under the governing law and jurisdiction clause in our Terms & Conditions — the laws of the United Arab Emirates as applied in the Emirate of Dubai.

6. Contact

All cancellation, refund and dispute enquiries:
Niche Site Media FZCO
info@nichesitemedia.com
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
Monday to Friday, 09:00–18:00 GST (GMT+4)